Shipping - Frequently Asked Questions (FAQ)

Find answers to commonly asked questions about tracking, delivery times, taxes and more.

How to find your tracking number?
Simply log in to your account on our website, open your order page, select the order you wish to check. Your tracking number will be displayed on the order details page. You’ll also receive an email as soon as we fulfill your order and add a tracking number.

Your tracking number will appear on the order details page – just click it to go straight to the carrier’s tracking page. You can also track your order or manage delivery directly on the carrier’s website by entering your tracking number. Click the links below to go to the tracking pages for the delivery services:

FedEx, UPS, DHL, and Postal Services.

We will begin processing your order as soon as we receive your payment. All our frames are custom made-to-order so please allow 3-5 business days (Mon-Fri) for your ordered items to be completed before shipping. Please note that because we start crafting your frames shortly after the order is placed, cancellations can only be made within the first 3 hours.

Shipping times vary. See estimated delivery times below:

Standard Shipping:
United States: 2-4 weeks
United Kingdom: 4-10 business days
Canada: 2-4 weeks
Europe: 1-2 weeks
Germany: 1-2 weeks
Australia, New Zealand and Oceania: 2-4 weeks


Express Shipping:
United States: 2-3 business days
Canada: 2-3 business days
Europe: 1-2 business days
Rest of the World: till 1 week

Please note to always accept packages in perfect condition upon delivery. In case an order
arrives damaged, do not open it. Report it to the delivery service and send us a message with photos at info@eventframeshop.com. We will instruct you on the next steps.

We prioritize your experience. If you’re not fully satisfied with your purchase, we’re here to
assist with returns. We accept returns as long as they follow our simple guidelines. If you’d like to return an item, please contact us first within 14 days of delivery and let us know the reason. Once we review your request, we’ll send you instructions on how to return
the item. Please make sure to send it back within 14 days of receiving your order.

Please note we do not accept returns for custom or personalized (engraved) orders, as well as TV Frame samples. You’ll have to cover the cost of return postage. Please return items in their original condition to avoid being liable for any loss in value.

We offer standard and express shipping for all our products. Standard shipping is free of charge to the US, UK, Canada, Australia, and EU. For all other countries, the cost is 18.99 USD. Express shipping is 18.99 USD for all countries.

For deliveries within the EU, US, UK, Canada, Switzerland and Australia, no additional custom duties or import taxes apply for deliveries – no extra fees. For other countries and orders outside the EU, import duties and taxes may apply upon package arrival at your destination. All duties must be paid promptly to avoid delivery delays- please check with your local customs office for details.

Please note that although we mostly guarantee delivery on time, once our packages are handed over to the delivery service, transit and delivery are beyond our control. Delivery delays may sometimes be caused by national holidays, unpredictable weather, or customs, which we cannot control. Please make sure that your delivery address is correct and up-to-date. Remember to check the tracking system for any updates.

Cancellations are accepted as long as they are made within 3 hours of purchase. Please keep in mind that all our items are custom made-to-order so If you cancel your order later than 3 hours it will result in wasted materials. Contact us here or email us at info@eventframeshop.com with your cancellation request and reason.

We are here to help!

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