Privacy policy

Last updated: November 25, 2025

This Privacy Policy explains how EventFrame collects, uses, discloses, and safeguards personal information when you visit our website, interact with our services, or make a purchase. By accessing the site, you consent to the practices described in this policy.

1. Data Controller

EventFrame

Brivibas street 191 A, Jekabpils LV-5201, Latvia

Email: eventframeshop@gmail.com

EventFrame is responsible for determining the purposes and means of processing your personal information.

 

2. Information We Collect

We collect personal information in several ways to operate our website, fulfil orders, improve performance, and maintain security.

Information you provide directly

This includes data submitted during checkout, account creation, communication, or form submission:

  • Name

  • Email address

  • Billing and shipping details

  • Payment information (processed through secure third-party payment providers)

  • Order history and communication records

Information collected automatically

When you visit the website, we may collect:

  • IP address

  • Browser type and version

  • Device details

  • Time zone

  • Cookies and session identifiers

  • Pages viewed, browsing behaviour, and referring URLs

  • Click actions, navigation patterns, and time spent

  • Approximate location based on IP

  • Log files, performance logs, and error reports

These technologies include:

  • Cookies

  • Log files

  • Web beacons, tags, and pixels

Information from integrated services

We may receive data from:

  • Analytics platforms

  • Security and performance tools

  • Advertising platforms

  • Email/SMS marketing tools

You can choose not to provide certain information, but doing so may limit the functionality of the website or our ability to process orders.

 

3. How We Use Your Information

We process personal information for the following purposes:

  • To process, fulfil, and manage orders

  • To communicate about orders, updates, or service notices

  • To provide customer support

  • To verify identity, detect fraud, and prevent unauthorized activity

  • To operate, optimize, and improve website functionality

  • To analyse user behaviour, traffic, and performance metrics

  • To personalise content and user experience

  • To conduct marketing, advertising, and remarketing (where legally permitted)

  • To ensure the security and proper functioning of our systems

  • To comply with legal obligations and regulatory requirements.

 

4. How We Process and Store Data

Personal information may be processed by EventFrame staff or authorised service providers supporting:

  • Website hosting and infrastructure

  • Payment processing

  • Security and fraud prevention

  • Analytics and advertising

  • Customer communication

  • Order fulfilment and logistics

We use standard technical and organisational measures to protect data.
Data may be stored or transferred to servers outside your region depending on our service providers; such transfers follow legally required protections.

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law.

 

5. Sharing Your Information

We do not sell personal information.

We may share data with trusted third parties that help us operate our business, including:

  • Payment processors

  • Hosting and cloud service providers

  • Analytics and marketing platforms

  • Customer communication tools

  • Shipping carriers

These providers are permitted to process personal information solely as required to perform their services.

 

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies for:

  • Essential site functionality

  • Analytics and traffic measurement

  • User preferences and session consistency

  • Advertising and remarketing

You may disable cookies in your browser settings. Some features may not function properly without cookies.

 

7. Advertising Preferences

Third-party tools may use browsing data to deliver interest-based ads.
You can limit or opt out of such advertising by using:

  • Browser cookie controls

  • Ad platform opt-out settings

 

8. Your Rights

Depending on your jurisdiction (including EU/EEA under GDPR), you have rights to:

  • Access your personal data

  • Request correction or updates

  • Request deletion of your data

  • Request restrictions on processing

  • Object to processing or profiling

  • Receive a copy of your data (data portability)

  • Opt out of targeted advertising

  • Withdraw consent where processing is based on consent

  • File a complaint with a data protection authority

To exercise your rights, contact us at:
info@eventframeshop.com

We may request identity verification before fulfilling certain requests.

 

9. Currency Conversion & Location Detection

By using our website, you consent to third parties processing your IP address to determine your location for currency-conversion purposes.
A temporary session cookie may store this currency setting so that pricing remains consistent during your visit. The cookie is removed when your browser is closed.

 

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised date at the top. Continued use of the site signifies acceptance of the updated policy.